Privacy Policy RAI88 —
Member Personal Data Protection

1 Introduction

Welcome to the rai88 Privacy Policy. This document explains how the rai88 platform, operated at rai88.top manages the personal information you provide to us when registering, using our services, or interacting with our platform.

This Privacy Policy is formulated in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia, which is the primary law governing the processing of personal data in commercial transactions in Malaysia. By using the rai88 platform, you agree to the privacy policy set out in this document.

Rai88 acts as the data controller for all personal information collected through this platform. We are responsible for ensuring your data is processed lawfully, fairly, and transparently in accordance with the principles set out in Malaysia's PDPA.

2 Types of Personal Data We Collect

In operating the platform, rai88 collects various categories of personal data depending on how you interact with us. Below is a summary of the data we collect:

3 How We Use Your Data

Personal data collected by rai88 is used solely for legitimate purposes related to platform operations. We do not use your data for unrelated purposes without first obtaining your consent.

• Account Management: Create, verify, and maintain your member account, including the KYC (Know Your Customer) process required by regulations.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions you make on the rai88 platform securely and efficiently.
• Platform Security: Detect and prevent fraud, money laundering, multi-account usage, and any activity that violates our terms of use.
• Customer Support: Answer inquiries, resolve complaints, and provide the technical support you need.
• Service Improvement: Analyze platform usage patterns to improve game quality, interface, and overall user experience.
• Legal Compliance: Meet reporting obligations to relevant authorities, including AMLA (Anti-Money Laundering Act) and other regulatory requirements.
• Marketing Communications: Send information about promotions, bonuses, and special offers — only if you have given consent to receive such communications.

4 Data Sharing and Disclosure

Rai88 does not sell your personal data to any party. However, under certain circumstances, we may need to share your information with the following parties:

• Payment Service Providers: FPX, Maybank2u, CIMB Clicks, TNG eWallet, and local banks to process your financial transactions securely.
• Technology Providers: Cloud computing and cybersecurity companies that provide the technical infrastructure for running the rai88 platform — all bound by strict confidentiality agreements.
• Regulatory Authorities: Government authorities, law enforcement agencies, or courts when required by Malaysian law or a valid court order.
• Independent Auditor: Audit firms and certification bodies that review rai88's RNG compliance and data security to ensure operational transparency.

In all data sharing scenarios, rai88 ensures that recipients comply with data protection standards equal to or higher than Malaysia's PDPA requirements. Any cross-border data transfers are conducted with adequate safeguards in accordance with applicable legal guidelines.

5 Data Security Measures

Rai88 continuously invests in security infrastructure to ensure your personal data and financial information remain protected at all times. The following are the key security measures we have implemented:

• 256-bit SSL Encryption: All data transmitted between your device and rai88 servers is protected with bank-grade encryption that cannot be intercepted.
• Two-Factor Authentication (2FA): An additional security layer for login and high-value transactions to protect your account from unauthorized access.
• 24/7 Monitoring: A real-time threat detection system that monitors for suspicious activity and automatically responds to security threats.
• Internal Access Control: Only authorised personnel may access members' personal data, and every access is recorded in a comprehensive audit log.
• Regular Data Backups: Your data is automatically backed up to secure data centres to ensure your information is never lost in any emergency.

6 Use of Cookies and Tracking Technologies

The rai88 platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver more relevant content to you.

• Essential Cookies: Required for basic platform functionality such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Collect data on how you use the platform to help us identify areas that need improvement.
• Functional Cookies: Save your preferences such as language, display settings, and login details for a more convenient future experience.
• Analytics Cookies: Helps us understand overall platform usage patterns in aggregate and anonymized form for service improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the rai88 platform.

7 Your Rights as a User

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have certain rights regarding your personal data processed by rai88. We fully respect and uphold these rights:

To exercise any of the above rights, please contact the rai88 Data Protection Officer team via email or Live Chat. We will process your request within 14 working days from the date of receipt.

8 Data Retention Period

Rai88 retains your personal data for as long as your account is active or as needed to provide services to you. Once an account is closed, we will retain your data for the following periods based on legal and regulatory requirements:

• Financial and transaction records: Minimum 7 years from the transaction date, in line with AMLA requirements and Malaysian tax laws.
• Identity Verification (KYC) Records: Minimum 5 years after account closure to meet anti-money laundering compliance requirements.
• Communication and support logs: 3 years from the date of last interaction for reference and dispute resolution.
• Login and security data: 12 months for security investigation purposes if required.

Once the applicable retention period has ended, your data will be securely deleted or anonymised using industry-recognised methods. Anonymised data may be retained for analytics purposes without being able to identify you personally.

9 Amendments to the Privacy Policy

Rai88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. All amendments will be posted on this page with a new "Updated" date.

For significant changes that materially affect your rights, rai88 will notify you via your registered email or in-platform notification at least 14 days before those changes take effect. Continued use of the platform after the notice is considered acceptance of the updated terms.

10 Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we process your personal data, please contact the rai88 Data Protection Officer (DPO) through the following channels:

• Official Email: [email protected]
• Live Chat: Available 24/7 on the rai88 platform
• Response Time: Within 3 working days for general enquiries; 14 days for formal data access requests

If you are not satisfied with our response, you have the right to submit a complaint to Department of Personal Data Protection Malaysia (www.pdp.gov.my), the regulatory body for PDPA in Malaysia.